The link-based referral program is best suited for websites as it is easy to explain to end-users and easy to implement as well. However, the link-based system has its limitations. It cannot be used to run a referral program on a mobile app or in-store. For these use cases, a code-based referral program is an answer.
When a customer signs in to the loyalty program, a unique referral link and code is automatically assigned to that customer. The customer can access this link through the 'Refer a Friend' activity card in the loyalty dashboard. The last part of this referral link is the customer's unique referral code.
Customers can share the codes with their friends through any channel. There are two ways to track the referrals.
If the referral code is a valid one, the customer who referred the friend will be tagged as the referrer for this friend account. Any purchase that the friend makes thereafter can trigger a kickback to the referrer.
If the referral code is a valid one, the customer who referred the friend will be tagged as the referrer for this friend account. Any purchase that the friend makes thereafter can trigger a reward for the referrer.
- Referrer Incentive: When Zinrelo registers the new customer as a friend of the referrer, the system can automatically award the desired points to the referrer. These incentives can also be in the form of discount codes.
- To give the friends an incentive on their first purchase some custom setup will be required. When friends provide the referral code in the registration process, Zinrelo will link the original referrer to the friend account. At the time of making a purchase, you can use the Retrieve a Loyalty Member with Member ID API or Retrieve a Loyalty Member with Zinrelo Generated ID API function to check if the person making a purchase was referred by any customer and if this is the first purchase. If the answer to both questions is "yes", you can automatically apply the necessary discount.
Updated about 1 year ago