Q&A

The reward points are not showing on our website. Customers are having issues viewing they're points.

The order details for some members were added to the admin console, and I can view all the information except for the uploaded images. Can you assist me with this issue?

How can I pass approve status to <https://api.zinrelo.com/v2/loyalty/transactions/award> endpoint? I'm currently getting status 400: {"reason": "The input field u'status' was not expected.", "error_code": "INVALID_REQUEST_PARAMETER_VALUES", "success": false}

What methods are there for awarding points to loyalty members? How does Zinrelo's moderation process work?

Hi, We are using zinrelo extension on our Magento 2 website. But when we are upgrading extension it is giving error with db_schema.xml file while running commands. Element 'column', attribute 'identity': The attribute 'identity' is not allowed. Line: 4 Element 'column', attribute 'default': The attribute 'default' is not allowed. Line: 5 Magento version 2.4.2-p2 Extension URL - https://marketplace.magento.com/zinrelo-extension.html Version - 1.0.9 Could you please check and let us know?

When submitting a batch mode file for Purchase/Return Activity, I assume this should only contain any new transactions that haven't been previously submitted? If a previously submitted transaction were accidentally re-submitted, would the system award the points again? Thank you

I only want to display the reward to customers and not give them an option to confirm and redeem it. How can I do that?

We've got our rewards setup with generated coupon codes but need a way to verify the coupon codes at checkout. The API does not seem to return a list of coupon codes applied to a current reward.

Should product_price be multiplied by the quantity?

How far into the future to you recommend for the automatic approval for awards given through the API? Hours? A day? Thanks.