What is the protocol for emails when members accumulate points across the various reward thresholds?
10 months ago by Jessica Jones
How are 'Approaching Rewards' emails handled when there are multiple rewards within a close range of points? Will each reward trigger a separate email, or will there be a consolidation? For instance, if rewards are set at 100, 200, 300, 400, and 500 points and a member has 80 points, prompting eligibility for reward 1, will an email be sent? Similarly, when the member reaches 160 points, will an email include both rewards 1 and 2?